What We Collect and Why We Hold It
When you open an account, we collect the details you submit — name, contact information, and the payment method you use to deposit or withdraw. For JazzCash, Easypaisa, and Raast transactions, we log the reference numbers and amounts needed to verify and complete each transfer. We
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do not store your mobile wallet PIN or banking credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access patterns. We retain account data for as long as your account
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is active and for a further period required under applicable law. If you close your account, we remove personally identifiable information from active systems in line with our retention schedule, while keeping transaction records for the period local law requires. Access to your data is limited
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to staff who need it to operate support, payments, and account security. We do not sell your personal information to third parties. Any third-party service that touches your data — such as a payment processor handling a Raast transfer — is bound by a data-processing agreement
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that restricts how they may use it. Availability of our services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.